Ursula Battles

 

Contact Information

 

1948 Oakwood Pkwy, Union NJ

ubattles@yahoo.com

(908) 242 4973

 

Qualification Summary:

·   Over 15 years’ various industry experience in IT with practical knowledge in Business Solutions, Quality Assurance, Project Management, Business Analysis, Computer Science and Information Systems.

·   Management experience with a passion for supporting latest innovation IT products; Wireless Mobility, Cloud, Network Services, Application Services, Security Services, API services.

·   Deliver complex medium and large-scale projects. Utilizing software development life cycle methodologies support Agile development and Waterfall while working on continuous improvement.

·   Project team manager, critical thinker, strategic planning, problem solver, issue resolution mitigate risks and jeopardies.

·   Organized, manager experience with business intelligence and strong leadership skills. Proficient at relationship building, time management, networking and collaboration, customer interactions, excellent communication, utilization of negotiations techniques, and interpersonal communication skills. 

·   Comfortable as a Program Manager or Project Manager in Agile/Rally or Waterfall methodologies environment.

·   Lead, take ownership manage diverse project teams, project planning and program delivery across business segments and IT teams. Securing a strong partnership in a dynamic environment between cross functional teams.

·    Project Management agile software experiences; Rally platform for Agile/Scrum Lifecycle, with knowledge of Jira, Confluence and Axosoft OnTime.

 

Work Experience:

 

AT&T Labs via Rose Int’l, Middletown, NJ

Business Solution System Engineer, Program Delivery

01.2013 –01.2016

 

·   Authored Lean Requirements for; (agile and waterfall projects) which aligns the Business and System Requirements. Accountable for developing Business strategy requirements to describe why the organization is undertaking in various IT Projects/Programs. Afterwards formulate System Requirements to identify and elaborate upon how applications must behave between one another. This delivers a functional frame work for development and information programming system test teams. 

·   Initiate Research and Analysis of NMTP (Network Mgmt. Tech Plan), System Requirements, Business Requirements to obtain critical information needed to prepare testing support/project team, test data, test case preparation and execution, for HTML, JavaScript, security technologies, web technology.

·   Design, develop, analyze test plans and execute test cases, for application system development tester to use during End-to-end enterprise software testing. Ensuring we meet performance, usability, reliability and customer goals. Collaborative Testing which may include: Inventory, Configuration, Fault and Performance Management IT Business Systems. 

·   Ensure that all IT Business and Consumer System Applications, during planned software release, requiring access to lab devices for development and testing purposes have the access they need to the lab devices.

·   Charted detailed work plans, project estimates, status reports which would include project tracking, program delivery and research defect analysis.

·   Acquired and secured Clients and Account Teams concurrence through direct and indirect communication.  Aligned critical milestones throughout the projects SDLC to ensure the best Client experience.

 

·   Highlights of some projects managed and technologies that I have supported designed for IT Business and Consumer Mobility Products/Services:

 

·   Delivered accelerated projects via lean process to support SDN/Domain 2.0/UDNC /vEPC technical architectures. Facilitate communication between software engineering, development, cross functional and IT. Provide daily updates for Inventory, Configuration, Fault (correlations, alarms) and Performance Management Systems Interfaces. vEPC functions/devices tested via NVP; MSP, ASR5500 (S/P-GW), NFVI (PCRF-QPS, VMWARE/Hypervisor) network elements can be captured, processed, inventoried and automated.  Then test support the deployment of the 40G Cisco M2 line cards in the Core, DMZ and CRS routers which eliminates deficiencies in Core architecture and provide for better infrastructure for VoLTE applications including future IPv6 platforms. The launch of this project helped reduce risk to 200,000 enterprises subscribers/$500M revenue stream.

 

·   Planned, produced, articulate and executed End-to-end Test Plans for Agile Projects. Tested the introduction of new Provider Edge router that would support the SDN/NFVI (AT&T's next-gen network). Scope of testing involved inventory, fault alarms, ticketing instance, among Business systems. Initially carrying mobility traffic, although agnostic to the services it carries. Ultimately it will transport any field of use traffic. Orchestrated test coordinating with impacted applications. Prepare detailed Excel spreadsheet that captures testing specifics. Test data, Application test environment details, Test plan and steps.  Facilitate all end to end application testing efforts along with providing daily updates to testers, developers, internal business partners and leadership teams. Contributing to the company’s 2020 goals to have a software centric network which will deliver solutions reducing overall network expenses. Generating an improved throughput and faster responses on new Software Defined Network.

 

·   Certified new code validity for new automated functionality for Multi Standard (3G/4G/LTE) Small Cell AP, Routers and Switches. Ensuring delivered code is behaving the way expected by demonstrating systems ability to automate address validation, creation. In addition to CLLI validation and creation. Allow faster deployment of MS Small Cell AP during installation for assigned RAN Engineers. Each deployment will decrease installation time by 960 hours per year. Also this these AP will help cover service GAPs for Macro Cells. These hardware and software changes will improve our network by 25%.

 

 

 

 

 

 

 

 

AT&T Labs via Primus Software, Piscataway, NJ

Technical Solution Architect, Network Engineer, Project Management

09.2011 – 04.2012

·   Responsible for managing various complex infrastructure projects for new 4G services

·   Manage request scope, provide product roadmap; ensure completion of requests while meeting quality and schedule using the organization's standard processes.

·   Formulate weekly project status and present reporting updates to project teams and senior management.

·   Partnered with clients and IT teams, sales to ensure product services and business requirements are captured. Analyze, certify documentation, and implement solutions.

·   Manage the communication of multiple technical and business stakeholders that span multiple businesses, functions and geographies within the company.

·   Develop requirements to support improving quality, analytics, KPIs, capacity, tools, and processes. Consistent with maintaining documentation for assigned projects/tasks.

·   Provide weekly presentation to update all stakeholders on High visible projects, and often including senior upper level management

·   Ensure adherences to quality standards using best practices and avoid project risks by applying risk management methods through re-evaluating the dependencies with proper decision making and utilize negotiation techniques to see if some tasks can be worked in parallel.

·   Provides technical and analytical direction to project team.

British Telecom via Experis, Edison, NJ

Customer Engineer

07.2011 – 09.2011

 

·   Create proposals and project managed over 200 circuits installs for Thompson Reuters. To reduce overall infrastructure expenses.

·   Request quotes from carriers for Thompson Reuters account.

·   Receive bids from carriers and analyze request and make a decision based on price and services.

·   Provide updates to clients and business partners.

 

 

Online PMP Training,

PMP Boot Camp

02.2011 – 07.2011

 

·   Completed PMP Certification Training

 

AT&T, Piscataway, NJ

Technical Provisioning Engineer

05.2002 – 02.2011

 

·   Responsible for managing hundreds of implementation yearly. Dedicated wide area internet connections at various speeds via the AT&T IP backbone to various customer locations.

·   Tier 3 provisioning SME for off hours support every few months supporting technical problems for a team of 75+ Engineers.

·   Train new engineers and provide technical leadership for my team of 16 while providing operational support.

·   Interview MIS business customer’s pre- salesforce and post-salesforce from varied industries (i.e., financial services, healthcare, energy, automotive, aerospace, etc.) to understand network configuration requirements. Work closely with salesforce and customers through entire implementation process to bring up their network services.

·   Manage the installation of dedicated wide area internet and data connection at various speeds from the AT&T MPLS network to various customer locations worldwide. Provisioning related Managed Internet Services via system tools, INSTAR, USRP, EFMS and CCRT.

·   Project management and implementing MPLS, Internet and Ethernet services in order to meet customer requirements, both technically and logistically.

·   Interacted with Development Engineering to communicate Provisioning System requirements as a user.

·   Manage MIS Business solutions, MPLS, CRM solutions for new and existing customers.

 

 

Skills:

 

·         Program Management, PMO, Technical Requirements, Subject Matter Expert, Management skills, Infrastructure Project Management, Software Development and Business Analyst.  Agile, Waterfall Methodologies, Critical Thinking, and Negotiating skills, Problem Solving

·         Project Management Software: Rally Product Management Solution, Jira, Confluence and Axosoft OnTime.

· Business Software: Microsoft Office, MS Word, Excel, and PowerPoint.

· AT&T Mobile Enterprise Applications: ERP (Oracle), experience with CRM, AMDOCS CRM, JD Edwards, NetSuite. Relational databases SAP migrations via Oracle

· Network Management, Tools and Protocols: Configuration, IP Network Address Management, Performance Management.

· Data Center Infrastructure: Blade center design, data warehouse design, E-business/web technology and web hosting design.

· Data Communications Protocols:  TCP/IP, v4/v6, MPLS, BGP, OSPF, GMPLS.

· Virtualization, Storage and Content Deliver Networks: Cloud, CDM, Grid, SAN, BIG Data

· Voice, Video, and App Technologies circuit: VoIP, SIP, IMS, AIN, Came.

· Wireless Technologies Standards and Protocols: 3GPP, Wi-Fi, WiMAX, antennas, amplifiers, base stations, propagation, interference, spectrum.

 

 

Education:

 

· B.S. Telecommunication Management - Devry University: In Progress